FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?

• To place an order, simply browse our website and add the desired items to your shopping cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. If you encounter any difficulties, feel free to reach out to our customer support team for assistance.

2. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment gateways. All transactions are processed securely to protect your information.

3. How can I track my order?

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the real-time progress of your shipment. If you have any questions or concerns about your order status, please contact our customer support team for assistance.

4. Do you offer international shipping?

• At this time, we only ship within the United States. We apologize for any inconvenience this may cause. However, we are continually evaluating options for expanding our shipping capabilities in the future.

5. What is your return policy?

• We offer a hassle-free return policy for eligible items. Items must be unused, in their original packaging, and returned within 30 days of the delivery date. For more information, please refer to our Return Policy or contact our customer support team.

6. How do I initiate a return?

• To initiate a return, please contact our customer support team to request a return authorization. Once approved, follow the provided instructions for returning the item. Please ensure that the item is securely packaged and include a copy of your original invoice or order confirmation inside the package.

7. Are there any items that cannot be returned?

• Certain items are non-returnable, including customized or personalized items, gift cards, and items that are not in their original condition or are damaged due to reasons not attributable to our error. Please refer to our Return Policy for more details.

8. How can I contact customer support?

• If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at altadenaarms@gmail.com. We strive to respond to all inquiries promptly and provide exceptional customer service.

9. Do you offer wholesale or bulk ordering?

• Yes, we offer wholesale and bulk ordering options for select products. If you are interested in purchasing items in larger quantities, please contact our customer support team to discuss pricing, availability, and shipping arrangements.

10. Can I cancel or modify my order after it has been placed?

• We process orders quickly to ensure prompt shipment. If you need to cancel or modify an order, please contact our customer support team as soon as possible. While we cannot guarantee changes or cancellations after an order has been processed, we will do our best to accommodate your request whenever possible.