Return Policy

Return Policy

At Altadena Arms LLC, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as simple as possible. Please review the following details:

  1. Eligibility:
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
    • Returns must be initiated within [30 days] of the delivery date.
  2. Return Process:
    • To initiate a return, please contact our customer support team at [altadenaarms@gmail.com] to request a return authorization.
    • Once your return request is approved, we will provide you with instructions on how to return the item.
    • Please securely package the item and include a copy of your original invoice or order confirmation inside the package.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
  4. Refunds:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7 business days].
  5. Exchanges:
    • We do not offer exchanges at this time. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a full refund, including return shipping costs, upon verification of the damage or defect.
  7. Non-Returnable Items:
    • Certain items are not eligible for return, including:
      • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
      • Items that are customized or personalized.
      • Gift cards.
  8. Contact Us:
    • If you have any questions or concerns about our return policy, please contact our customer support team at [altadenaarms@gmail.com].

By making a purchase from Altadena Arms LLC, you agree to comply with our Return Policy. We appreciate your business and are committed to ensuring your satisfaction with every aspect of your shopping experience.

Note: This return policy is subject to change. Please refer to the website for the most up-to-date information.